Shipping Policy

DelalStore is operated by NAIM CONSULTANCY LTD, company number 16753334.

UK dispatch and delivery

DelalStore orders are dispatched from the United Kingdom. We currently offer delivery to UK addresses. Available delivery services and charges are displayed at checkout before you complete your purchase.

Delivery charges

We offer free standard UK delivery on orders over £25. For other orders, the applicable delivery charge is shown at checkout. Any optional express or upgraded delivery service is charged at the rate displayed when you place your order.

Dispatch and delivery times

Please refer to the delivery information displayed at checkout for the available service and estimated delivery timeframe.

Delivery estimates are not guaranteed unless a service is expressly described as guaranteed. If we become aware of a significant delay affecting your order, we will contact you using the details provided at checkout.

Unless a different delivery period has been agreed with you, we will deliver your order without undue delay and within 30 days of accepting it.

Our delivery partners

We use delivery providers including Royal Mail, DX and DHL. The carrier used for your order depends on the delivery service, parcel requirements and destination.

Where a tracked service is used, tracking details will be provided once your order has been dispatched. Tracking updates may take some time to appear after the carrier receives the parcel.

Delivery address

Please check that your delivery address and contact details are correct before placing your order. If you notice an error, email delalstoreuk@gmail.com as soon as possible and include your order number.

We will try to help, but address changes may not be possible once an order has been dispatched.

Delayed, missing or damaged parcels

If your parcel has not arrived within the expected timeframe, or tracking shows delivery but you have not received it, please contact us at delalstoreuk@gmail.com.

If your order arrives damaged or contains an incorrect item, please send your order number and a description of the issue. Photographs of the item and packaging can help us investigate.

We will liaise with the carrier where necessary and work with you to resolve the issue. Where we arrange delivery, the goods remain our responsibility until you, or a person you nominate, take physical possession of them.

Returns

For information about cancellations, returns and refunds, please refer to our Return and Refund Policy. Contact us before sending an item back so we can provide the appropriate return instructions.

Contact

For shipping enquiries, please email delalstoreuk@gmail.com or use the Contact Us form on our website.

Nothing in this policy limits your statutory consumer rights.